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Stay safe, warm & supported this winter
Winter can bring extra challenges, from keeping your home warm to managing higher bills. We've put together some simple tips to help you stay safe, look after your home and find support when you need it.
Keep warm
A few simple changes can help you stay comfortable at home during colder weather.
Check your heating
- Make sure your heating and radiators are working properly. If something seems wrong, report it early.
Use curtains wisely
- Open them during the day to let warm sunlight in.
- Close them at night to keep the heat inside.
Stay connected
Spending time with others can boost your wellbeing, especially during winter. Warm Hubs are welcoming community spaces where you can enjoy social activities, meet new people and spend time somewhere warm.
Damp, mould and condensation
Cold weather can make condensation more noticeable. These simple steps can help reduce moisture in your home. Tell us if you have a damp or mould problem.
Reduce moisture
- Use gentle heating or a dehumidifier to help stop damp.
- Wipe away condensation.
Ventilate your home
- Open windows for short periods of time.
- Use extractor fans to remove moisture.
Awaab’s Law
- We're now managing all cases of damp, mould and condensation and emergency repairs in line with Awaab’s Law.
Worried about money this winter?
If you're struggling with rent, energy bills or other living costs, support may be available. Please don't wait until things become harder to manage.
Financial and energy support
- If you’re struggling with bills, we can help. Get help with your finances.
Payment flexibility
- If you’re worried about payments, talk to us. We can look at flexible options, just call us 0300 790 6555.
Check for grants
- You may be able to get government or charity help. Find out more about Universal credit and benefits.
Save money
Safety
Battery lights over candles
- If your power goes out, use battery lights — they’re much safer.
Test your smoke alarms
- Press the button once a month to check they work.
Prevent slips and trips
- Keep walkways clear, wipe up spills quickly, and make sure stairs and entrances are well-lit.
We're here to support you
Hear from some of our colleagues on what they do to keep warm and well over winter.