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Regulator of Social Housing
Citizen’s main regulator is the Regulator of Social Housing (RSH), which sets the required standards for all registered social housing providers.
The RSH standards cover:
- economic regulation, i.e. governance, financial viability, rent setting, value for money
- consumer regulation, i.e. safety and quality, transparency, influence and accountability, neighbourhood and community and tenancy
You can watch helpful videos that explain how the RSH works on GOV.uk below.
Stability checks and inspections
The RSH complete a stability check each year. Our last stability check was published in December 2024, and confirmed our G1/V2 rating.
RSH also completes an inspection of Citizen every four years, unless there is a need to complete this sooner.
Our most recent inspection was completed between March and June 2025 and we were rated:
- G1 for Governance (G)
- C1 for consumer (C), our first time rated against this standard
- V2 for Financial Viability (V)
