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TSMs 2026/27: Six-month update
Every year, we ask our customers how we're doing through our Tenant Satisfaction Measures (TSMs). We're now halfway through our 2026/27 TSM survey, so we're sharing the results we've received so far from our renting customers and shared owners.
Our results so far
We've received feedback from:
- 1,374 renting customers
- 190 shared owners
The graphs below show our 2026/27 TSM results so far, based on the feedback we've received during the first six months of the survey. These are interim results and may change as more customers take part over the next six months. They don't include our performance management data, which forms part of our full-year TSM reporting.
Renting customers
TP01: Proportion of respondents who report that they are satisfied with the overall service from their landlord.
Renting customer survey results
These results are based on feedback from our renting customers who completed an independent Tenant Satisfaction Measures (TSM) survey.
Keeping properties in good repair
Scroll through to see the percentage of our customers who are satisfied with:
- our repairs service overall
- the time taken to complete their most recent repair
- how well their home is maintained
Shared owner customers
TP01: Proportion of respondents who report that they are satisfied with the overall service from their landlord.
Shared owner customer survey results
These results are based on feedback from Shared Owner customers who completed an independent Tenant Satisfaction Measures (TSM) survey.
Maintaining building safety
See customer satisfaction with the safety of their home.
Tenant satisfaction measures
Tenant satisfaction measures (TSMs) are key indicators that show how well we’re delivering quality homes and services.
Performance updates
We want to be open about how our services are performing. That’s why we measure our work and share updates every three months.