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Equality, diversity and inclusion
Find out what we’re doing to ensure everyone has the chance to learn, work and live free from discrimination, harassment and prejudice.
We’re committed to equality, diversity and inclusion (EDI) because we want everyone to feel they belong, are included, and are valued and respected – whether that’s our customers, colleagues, Board members, volunteers, contractors or managing agents.
For us, EDI isn’t an add-on. It’s at the heart of how we create safe, affordable and inclusive homes and workplaces for all. Read our Belonging and Inclusion Strategy now.
Whenever we provide funding for local community projects, we take EDI into account, ensuring that we celebrate and promote fantastic work done by the diverse members of our community. Find out more about our Citizen Local Fund.
Our Putting our Customers First programme is all about making services better, simpler, and more focused on what matters most to customers. To make this real, we’re supporting the people who deliver those services.
Our People Strategy helps bring this to life by:
- planning for the skills we need
- encouraging flexibility and reskilling
- growing strong, inclusive leadership
- creating a culture where people can thrive.
By supporting our colleagues, we’re creating better outcomes – for everyone.
Workplaces that prioritise wellbeing
- a parenting network
- a menopause group
- staff Consultative Forum
- a Belonging and Inclusion forum
- a Leadership Academy, talent programmes and Learning Bites
- inclusive recruitment processes
Communities that celebrate difference
We want every customer to enjoy the very best of our services, whoever they are. That’s why we’re building communities that celebrate difference and treat everyone fairly.
To support this, we work with two customer-led groups:
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Customer Assurance Committee
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Customer Scrutiny Panel
And within Citizen, our Customer Engagement Team helps make sure customer voices are heard and acted on.
We’re improving our EDI practices
We’re working with the Housing Diversity Network (HDN) to review our current EDI practice within the organisation. Together with their help, we’ll be identifying opportunities for improvement, building on our years of good practice, and refreshing how we deliver our EDI practices.
Gender pay gap reports
Gender Pay Gap Report 2024 - 2025
Last Updated On: 12/09/2025
Gender Pay Gap Report 2023 - 2024
Last Updated On: 03/09/2025
Gender Pay Gap Report 2021 - 2022
Last Updated On: 03/09/2025
Gender Pay Gap Report 2020 - 2021
Last Updated On: 03/09/2025
Gender Pay Gap Report 2019 - 2020
Last Updated On: 03/09/2025
Gender Pay Gap Report 2018 - 2019
Last Updated On: 03/09/2025
