If you manage your own energy bills it’s important to feel confident reading your energy meters.  These meters show how much electricity or gas you’ve used so your energy bills can be more accurate.

We recommend you give your energy supplier regular meter readings to make sure your bill is accurate and not based on a prediction of your energy use.

Depending on your system you might have an electric meter that is credit or prepayment.  If you have gas in your home, you’ll also have a separate meter for this.

There are lots of different meter types which can make reading them complicated.

Take a look at the Citizens Advice Bureau energy meter guide for advice on reading and managing your meters.

If you need to access your meter, but don’t have direct access because it is housed in a communal cupboard, please contact us through My Account. You can log in or register here.

We know that energy matters can be daunting and sometimes you need support. Our advice team can help you with a range of advice and support including energy saving tips, heating advice and energy debt advice and support.

You can contact our team by calling 0300 790 6530 or emailing Citizen.adviceservices@citizenhousing.org.uk. Please include your full name and address when emailing.

Act on Energy are a charity that offers energy efficiency support for people living across Warwickshire, Worcestershire, Birmingham, Coventry and Solihull. Find out more about their services by visiting their website.

The household support fund can help with energy vouchers, water bills, food and essential items. Your council may also offer family food vouchers to families during school holidays. Find out more and find out if you are eligible.

Warmer Homes West Midlands offer advice on all energy related issues. To find out how they can help you check out their website or you can call them for free  0808 196 8298.