The first homes at our York Road development in Birmingham have been completed and are being handed over to customers before Christmas. The development is made up of 87 affordable homes – 21 are shared ownership and 66 are affordable rent. The brownfield site used to be a former UTC Aerospace System facility – the […]

We have been awarded a Bronze Accreditation Award by the Customer Contact Association (CCA) for successfully maintaining CCA accreditation for five consecutive years. CCA is the leading global authority on customer contact strategies and operations. Their operational excellence programme is designed to recognise and reward leading practice in customer service operations. The CCA assess the […]

A mother and son are thrilled to have their own house for Christmas and can’t wait to decorate it. Zara Wood and her 11-year-old son, Oliver, have moved into their new home at our Churchfields site in Kidderminster. Zara said: “I was previously living in a flat up the road, but it wasn’t suitable for […]

A new Customer Scrutiny Panel will oversee the standard of our services and hold us to account.   Members will take part in a series of scrutiny reviews. They will work together with fellow panel members to assess our services and report back findings and recommendations to help us improve.   The panel will report […]

A pioneering project will see us create 3D digital maps of all our high-rise buildings to help keep our customers safe. We are working with Twinnedit to ensure our high-rise buildings are captured and re-created in a digital world, using the latest laser and scanning tools and drones operated by licenced pilots. The digital twin […]

Gary Booth has been appointed our Chief Financial Officer after working in the role on an interim basis for the last 18 months. Gary joins the Executive Leadership Team permanently and previously worked as our Director of Treasury, Assurance and Procurement. He first joined our Finance and Corporate services team in 2003, and prior to […]