Today we are launching our new online customer portal, My Account. My Account allows customers to book a repair, pay their rent and make an enquiry online 24 hours a day, seven days a week. As part of our communications campaign to get our customers online we’ve commissioned a video which gives all our customers […]

A training course for anti-social behavior (ASB) is being rolled out to staff throughout October and November. The 62 staff members in our Neighbourhood and Concierge Teams are being given the training as part of our Knowledge Academy. The Knowledge Academy creates training opportunities for different roles across the organisation so staff are qualified and […]

A man who struggled with employment has been helped by one of our job coaches through the Building Better Opportunities programme (BBO). George, who has been diagnosed with autism, met our BBO Job Coach, Catherine Scarlett, at a local voluntary group where she introduced him to the programme. Previously George had been prescribed medication which […]

The sound financial position of Citizen has been confirmed in our latest credit rating. Moody’s, a credit rating agency which rates the financial position of housing associations every year, confirmed our A2 rating. The rating considers several factors, including the stability of our income and the status of our borrowing. Last year’s rating upgraded us […]

Our Development team are thrilled to have raised thousands for two charities close to their hearts. In total the team raised £8,025 from the Development Charity Party Night which was held in June this year. More than 80 staff, contractors and consultants attended the event at Stonebridge Golf Club, Meriden, and the money raised has […]

Our Equalities Manager Ravinder Kaur has been selected as a member of the National Housing Federation’s (NHF) Diversity, Equality and Inclusion group. The group is made up of 18 people from across England – so it’s a great achievement for Ravinder to be chosen. The newly formed strategic group will address diversity, equality and inclusion […]