Report a repair
Pay your rent
Report antisocial behaviour
Set up online services
Report damp and mould
Give your feedback
Contact us
Get support and advice

Welcome to Citizen

This year WM Housing Group, including Whitefriars Housing, West Mercia Homes, Family Housing Association and Optima Community Association are becoming one, new organisation: Citizen.

For us this is much more than just a rebrand, it is a fundamental change for our organisation.

2.1m Bid Awarded Web

We’re awarded £2.1m to improve the quality of homes in Coventry

We’ve been successful in securing a £2.1m grant from the West Midlands Combined Authority (WMCA) to improve the quality of our homes. The money, which has been allocated by the Government as part of a £15m package for social housing in the West Midlands Combined Authority area, will be used to tackle the potential hazards […]


We pilot a new video-calling application to cut home repair waiting times

We are piloting a new video call application, Help Me Fix, offering our customers the option to live video-call an engineer to talk through their request for a repair.   We’re one of only three organisations in the UK to adopt the modern technology – offering customers a flexible approach to repairs.   The video-call […]