Repairs and maintenance

Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.

As a tenant, learn which parts of your home you’re responsible for maintaining and repairing, and which ones we’ll take care of for you.

If you’ve noticed damp, mould or condensation at home, we’re here to support you. Find out some simple things you can do, as well as how to ask for our help.

Find out what to expect at your repair appointment, how to prepare ahead of time and what you’ll need to do during our visit.

Get help with understanding your bills, learn important safety information and report antisocial behaviour.

My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.