Cookie Policy

Cookies are small files which are saved on your device such as a phone, tablet, PC or laptop when you visit this website.

 

Citizen uses cookies to record information about how you may use the website such as the services you use or the pages you visit. Citizen uses a variety of different types of cookies as outlined below:

Essential Cookies

These essential cookies do not store any directly identifiable information and do things like:

 

Enhance and improve your interaction with the website;

 

Remember any notifications you have seen, so they are not repeated; and

 

Record your progress through a form.

 

These Cookies are permanently on. You can set your browser to block or alert you about these Cookies, but without these Cookies, some or all of the services you have requested may not function correctly.

 

ARRAffinity www.citizenhousing.org.uk ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.
ARRAffinitySameSite www.citizenhousing.org.uk This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
AWSALBCORS chat.meetami.ai This cookie is managed by Amazon Web Services and is used for load balancing.

Functionality Cookies

These Cookies provide enhanced functionality and personalisation by remembering the choices you have made and to provide enhanced more personal features. These Cookies may be set by Citizen or third-party organisations whose services we have added to our pages.

 

You can set your browser to block or alert you about these Cookies, but without these Cookies, some or all of the services you have requested may not function correctly. You can also control the use of functionality cookies below. The default is set to off (red) if you wish your browser to allow these cookies please slide the control to the on (green) position:

 

Btn Off On

 

AWSALB chat.meetami.ai AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
io chat.meetami.ai OnWebChat sets this cookie to keep socket.io session.
sr-ln www.citizenhousing.org.uk No description available.
sr-tts-muted www.citizenhousing.org.uk No description
sr-data www.citizenhousing.org.uk No description
sr-cur www.citizenhousing.org.uk No description
debug www.citizenhousing.org.uk No description available.
sr-li app.meetami.ai No description available.

Marketing Cookies

These Cookies are set by third party websites and measure how you view those third-party websites such as MediCash

 

The default is set to off (red) if you wish your browser to allow these cookies please slide the control to the on (green) position:

 

Btn Off On

 

YSC youtube.com YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
VISITOR_INFO1_LIVE youtube.com A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.

Analytics Cookies

Citizen uses Google Analytics (GA) to measure how you use the website so we can improve it based upon user needs. GA sets cookies that record anonymous information about:

 

How you get to the site;

 

The pages you visit on Citizen and how long is spent on each page;

 

What you click on when visiting the site;

 

We don’t allow GA to use or share the data about how you use this site.

 

The default is set to off (red) if you wish your browser to allow these cookies please slide the control to the on (green) position:

 

Btn Off On

 

_ga citizenhousing.org.uk The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid citizenhousing.org.uk Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gat_gtag_UA_137428338_1 citizenhousing.org.uk Set by Google to distinguish users.
CONSENT google.com YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
CONSENT youtube.com YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.

Further information on the use of Cookies

The links provided below can assist in setting your preferences for your browser. Citizen is not responsible for the content of external websites.

 

Chrome

 

Safari

 

Firefox

 

Internet Explorer

 

Opera

 

Additional details can be obtained from:

 

www.allaboutcookies.org , or via your device user manual, or, online help files

Contact

Information Governance Team by the following methods:

 

Email:dataprotection@citizenhousing.org.uk

 

Phone: 0300 790 6555 (Monday to Friday 8:00 a.m. to 6.00 p.m.

 

Post: Information Governance Team, Citizen Housing Group Ltd., 4040 Lakeside, Solihull Parkway, Birmingham B37 7YN