Rent

Paying your rent

The easiest way to pay your rent is online by using our secure online portal, My Account. This also allows you to see your statements and view payments live 24/7.

 

Log in to My Account to:

  • See your statements
  • Make payments
Login

Direct Debit is a great way to make sure your payments are made on time. 

 

You are in control of a Direct Debit and we will tell you in advance of any changes.

 

You can choose the day you want the Direct Debit to be taken from your bank account and the payments can be weekly, fortnightly, every four weeks or monthly.

 

To set up a Direct Debit called our Customer Service Centre on 0300 790 6530.

We can set a Direct Debit up for you in minutes. Just call our Customer Service Centre.

You can all our Customer Service Centre to pay your rent.

 

Monday to Friday, from 8am to 6pm.

0300 790 6530

 

Or you can call our 24-hour Payline. You’ll need your 19-digit account number to hand.

0330 041 6497

(this number charges a local call rate with no additional charges).

Problems paying your rent?

It is important that you pay your rent on time.

 

The consequences of not paying your rent are serious and in the worst case could result in you losing your home.

 

We hope you never experience problems paying your rent but if you do it’s really important that you let us know straight away as we may be able to help.

 

If you are having problems paying your rent visit our Money and Benefits page to find out more about the support available to you.

 

It’s important that if you think you may not be able to pay your rent you contact us as soon as possible by calling 0300 790 6530.

Please talk to us straight away if you think you can’t pay your rent.

 

0300 790 6530

Viewing your statements

You can keep track of all of your payments and view your statements 24 hours a day by logging into My Account.

 

Login or register now

Service charges

Service charges are additional costs for services we provide which are payable on top of your rent.

 

This includes:

  • grounds maintenance
  • bulk waste removal and fly-tipping
  • graffiti
  • cleaning services
  • security and concierge services.

For more information about service charges visit our Your Questions page.

Common questions

Customer services