Accessibility settings
Common Searches:
A mutual exchange (sometimes called a home swap) is when you swap your home and tenancy with another social housing customer.
The great news? You don’t need to swap with another Citizen customer – you can exchange with any eligible tenant from a different housing association or local authority.
It’s a great way to find a home that better fits your life – whether that’s more space for your family or something smaller and easier to manage.
If you’re not likely to be rehoused through your local council or are low on the housing register, a mutual exchange can offer you more flexibility.
Most customers manage the process themselves using the tools we provide – but if you need a bit of extra help, we’re here.
Your Neighbourhood or Tenancy Sustainment Officer can support you if needed. And even if you start on your own, you can always reach out with questions later.
If you’re considering a mutual exchange, first check your tenancy agreement to confirm whether you’re eligible to swap. If you are, you’ll need to fill in an application form and get our approval.
Remember: It’s essential to check the type of tenancy the other person has, as this is the tenancy you will take on. Some tenancies offer more rights, while others may have fewer rights.
Once you have been approved, you can start looking for someone to exchange with on the HomeSwapper website, which is the UK’s leading mutual exchange website. Once everything has been approved, you can connect with other people also looking to swap their homes.
Once you’ve found a home you’re interested in, you’ll have to arrange a viewing. If you decide to go ahead, you and the other tenant will need to complete the relevant application forms and submit them to us.
Once both applications are in, we’ll arrange to visit your home to check it’s in good condition. If you're swapping with someone from another landlord, we’ll also exchange references with them.
As part of our decision, we’ll consider:
If everything looks good, we’ll set a date for the move and arrange for both of you to sign the paperwork. You’ll get a decision within 42 days.
