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Help and advice
Get help with understanding your bills, learn important safety information and report anti-social behaviour.
Everyone deserves to feel safe, supported, and in control of their life at home and in the community. Whether you’re looking for help with money and budgeting, advice on keeping your home safe, or support with personal challenges, we’re here to guide you.
How to use My Account
My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.
Safeguarding and domestic abuse
If you’re concerned that you or someone you know is experiencing abuse, or if something doesn’t feel right, we’re here to help.
How to report antisocial behaviour
If you’re experiencing antisocial behaviour like loud music, noise or graffiti in your neighbourhood, here’s how to let us know and what we can do to help.
Money advice
Universal Credit and benefits FAQ
Get advice on Universal Credit, Discretionary Housing Payments, free childcare and other benefits to help you pay your rent and the cost of living, or contact our money advisors for more help.
How to use our employment support service
If you’re a Citizen customer, you can get free, one-to-one advice from our team of expert career coaches to give you the support you need to get back into work.
How to make a complaint or give feedback
We’re committed to giving our customers the best possible experience, so we always want to know what you think we’re doing well, and where we could improve things.
How we look after where you live
Find out more about what we’re doing to look after the area around your home, from garden maintenance to waste management and cleaning schedules.
