Staying safe online
Simple, practical advice to help you stay safe online. Learn how to protect your personal information, spot scams and secure your devices with Citizen’s easy cyber security tips.
Being online is part of everyday life. We use it to pay bills, stay in touch and manage our homes. But it’s important to stay safe while you’re doing it.
Cyber crime is becoming more common. The good news? There are simple steps you can take to protect yourself and your personal information.
We’re here to help you feel confident and secure online.
Your password is your first line of defence.
Longer passwords are stronger. Try using three random words with spaces and a mix of numbers or symbols. For example: Aston Football Score 9!
Avoid using the same password across different websites. If one account is compromised, others could be too.
If you find it hard to remember passwords, consider using a reputable password manager.
Many websites and apps offer extra security called two-factor authentication.
This means you’ll need more than just your password to log in. You might receive a one-time code by text, email or through an app.
If this option is available, switch it on. It adds an extra layer of protection and only takes a few minutes to set up.
Updates can feel inconvenient. But they’re important.
Software updates fix security weaknesses that criminals look for. Make sure your:
- Phone
- Tablet
- Laptop
- Apps
are all kept up to date.
Turning on automatic updates can make this easier.
Scam emails, often called phishing emails, are one of the most common cyber threats.
Be wary of any unexpected message that:
- Asks for personal information
- Contains a link you weren’t expecting
- Includes an attachment you didn’t request
- Creates urgency or pressure
If something doesn’t feel right, pause. Don’t click. Don’t download.
You can find trusted advice about spotting scams at Get Safe Online.
Only download apps and files from official websites or recognised app stores.
Free downloads or pop-up offers can sometimes hide harmful software. If you’re unsure, take a moment to check the source before installing anything.
Your personal information is valuable.
Only share details such as your address, phone number or bank information with organisations you trust. Make sure you understand:
- Who you’re giving information to
- Why they need it
- How they’ll keep it safe
If you’re ever unsure, it’s okay to stop and ask questions.
If you have photos, documents or important information saved on a device, keep a copy.
You can back up files to:
- An external hard drive
- A secure cloud storage account
This means you won’t lose everything if your device is lost, damaged or hacked.
Computers, tablets and smartphones all need protection.
Install reputable security software and keep it updated. And don’t forget your phone needs protection too.
It’s a good idea to review your privacy settings regularly.
Make sure you’re only sharing posts and personal details with the people you choose. Social media platforms often update their settings, so it’s worth checking every few months.
Online threats change all the time. Staying informed helps you stay protected.
Use trusted sources for guidance and updates. Get Safe Online offers clear, practical advice on staying safe online.
We’re here to support you
If you’re ever unsure about a message claiming to be from us, don’t click any links. Contact us directly using the details on our website.
If you need support accessing services safely online, we’re here to help. Together, we can keep your information secure and your home life running smoothly.
Report anti-social behaviour
If you’re experiencing anti-social behaviour in your community, we’re here to help. Find out how to report it and what happens next.
Fraud awareness
Learn how to spot fraud and protect yourself from scams. We’ll guide you through the warning signs and what to do if something doesn’t feel right.
Contact us
Need to speak to us? Find the right way to get in touch and we’ll make sure you get the support you need.