Information for leaseholders

A leaseholder is someone who owns a property on a lease which will run for a set period, usually a long time.

Citizen leaseholders will hold a lease with their landlord, which will be us. This is a legal contract that outlines their rights and responsibilities alongside the services you can expect us to provide you with.

• Download our Leaseholder Handbook [PDF]

If you’re a leaseholder and a shared owner, it means you own part of your home and pay rent to us on the remainder. Shared owners have the same responsibilities as other leaseholders. This will be explained in your lease.

As a leaseholder, you’re responsible for repairs and maintenance inside your home, but if you want to make bigger changes to your home or do anything structural, get in touch with us first via My Account.

We’re responsible for keeping the structure and exterior of your home in good condition and managing the building and estate your home is in. If we need to carry out major repairs, you’ll contribute to the cost through your service charge.

Most Citizen customers have to pay a service charge, which covers the costs of maintaining their building, grounds and estate. It can include gardening, cleaning, refurbishments to lifts and car parks and cleaning communal areas. It also includes building insurance.

The amount you pay will change each year and depends on the type of home you live in and where you live. You can check this in your lease.

●    Find out more on our Service charge page