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Keeping you in your home
Facing tenancy challenges? Our Tenancy Sustainment team helps you manage your tenancy, access support services, and stay in your home.
We know that life isn’t always straightforward
Sometimes managing a home can feel overwhelming, whether that’s because of money worries, health challenges, or just the day-to-day pressures that build up. You don’t have to face it alone.
Our Tenancy Sustainment team is here to listen and give you the support that feels right for you. Whether it’s big or small, we’ll work together to find a way forward.
Support for everyone
Our Tenancy Sustainment team is here to help all of our customers. Whether you’re a tenant, leaseholder, or shared owner, you can access our support and guidance. We’re dedicated to helping you manage your tenancy, navigate challenges, and connect with the services you need to stay in your home.
Ways we can help
Friendly advice and practical support to help you manage your budget and feel more in control.
Guidance and resources to make sure you have the right support for your needs.
A safe, non-judgemental space to get help and take positive steps forward.
We can connect you with people and services so you feel less alone and more supported.
Support if you’re moving on from care, prison, foster care, or another big transition.
Practical help to make sure you can stay comfortable and independent.
Understanding advice to help you feel more in control of your living space.
We can help you with finding the right care and services to support your wellbeing. You can also check out Hub of Hope which can help you find mental health support services across the UK.
Guidance and solutions to make your home and community a calmer place to be.
How to reach us
You can contact us directly through email or by calling us on 0300 790 6530. We’re here to listen, help, and connect you with the support you need to maintain your tenancy.
How to use My Account
My Account is our dedicated, secure customer portal where you can manage your tenancy with Citizen and get in touch with us.
Get involved
We’re listening to our customers and using your feedback to make our services better. Find out how you could get involved and the impact your feedback has already made.
FAQs
Browse our list of frequently asked questions.