Can I decorate or do DIY in my home?

We want our customers to feel at home in their properties, so you’re welcome to paint your home, hang up pictures or put up shelves.

However, if you’d like to do more substantial works or carry out bigger changes in your home, please get in touch with us first to ask if it’s okay.

Changes you should ask permission for include:

• significant improvements like upgrading your kitchen or bathroom
• installing a satellite dish
• removing trees, shrubs, bushes, or garden walls
• displaying signs, adverts or flags
• fitting laminate or wooden flooring
• cultivating, fencing off or restricting access to any parts of common areas
• building or placing any building or other structure in common areas
• storing personal items (including washing lines or laundry) on balconies
• planting any tree or shrub which may grow more than two metres high

Check your tenancy agreement with us to find out more information. You can find your tenancy agreement in My Account.

Get in touch with us via My Account, and make sure you:

• download and complete the Permission for Alterations form, then send it back to us through My Account
• plenty of detail about what the work will involve
• how much it will cost
• who will be carrying out the job
  
  

We’ll review what you’ve said and get back to you as soon as possible. We might need to send someone to inspect your home.

Before your broadband can be installed, you’ll need our permission.

Here’s what to do:

1. Tell us first – let us know you’d like broadband and share details from your chosen provider.
   
   

2. Wait for approval – no work can start until we confirm in writing. If we need more details, your installer can provide these.
   
   

3. Protect your home – installers must avoid damage and keep your building safe (for example, not drilling through fire doors or window frames). Any disruption must be repaired by the provider.
   
   

4. Send us the form – most of the information will come from your broadband provider. Upload the completed Permission for broadband form through My Account (go to General enquiries: Send a document/Return a form’) or email it to us at info@citizenhousing.org.uk. If your provider hasn’t given you everything yet, send what you have and ask them to email us the rest.
   
   

Once we have all the information, one of our surveyors will review your request and we’ll let you know the outcome.