Affordable homes at Sonnet Park in Stratford-upon-Avon have been handed over to us and are ready for customers to move into. We have partnered with Persimmon Homes South Midlands on the scheme which is made up of 22 affordable homes and 45 outright sale. The affordable homes have been handed over to us and this […]

The National Housing Federation (NHF) has launched a campaign urging political parties to commit to a long-term national plan to solve the housing crisis which would support thousands of households in the West Midlands. Many families are in desperate need of a safe, suitable and affordable home and we are backing the campaign, alongside several […]

Citizen adds more features to its self-service portal, My Account, offering customers a more convenient way to manage their tenancy.   The portal, first launched 10 years ago, and rebranded five years ago, offers customers the choice to pay rent, view their rent account, raise queries, and manage their repair bookings, online.    Frances, a Citizen […]

Social housing landlords are now required to meet standards set by the Regulator of Social Housing (RSH). In September 2023, we told you about the changes that the regulator was proposing to the Consumer Standards to ensure that tenants live in safe, quality homes, have choice and protection, and can hold landlords to account.   The […]

The first round of the Citizen Local fund for 2024 has opened and you have the chance to apply for up to £3,000. The fund is for projects and initiatives which promote and support wellbeing, reduce isolation and enhance local areas. Customers living in our communities can apply for a slice of the £50,000 funding […]

Energy efficiency improvements in Coventry have reached a key milestone with work completed on 500 homes. Last year we announced we were successful in wave two of the Government’s social housing decarbonisation fund alongside Coventry City Council to carry out energy efficiency works to 2,000 homes across the city. We worked with the council to […]