Concierge Officer

Exciting Career Opportunity at Citizen!

We are seeking Concierge Officers to join our in house Concierge Team who help keep our high rise customers and buildings safe in Coventry. The role is ideal for someone who enjoys providing a great customer focussed service. We are able to develop and train people with the right potential and the role provides a great work/life balance. This is your chance to make a real impact and be part of something big.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

It’s an exciting time to join us.

Manager’s Quote:

We have been reviewing our service and will be implementing changes to focus on the areas that really matter to our residents and people and building safety. Customer service skills really matter to us and an ability to use initiative. This role is not a purely security position and we are happy to consider people from a range of backgrounds with the relevant ability.

Position: Concierge Officers

Basis:

Permanent Position - Full Time (38.5 hours per week average – 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights. Shift Schedule: Week 1: Mon, Tue, Sat, Sun | Week 2: Wed, Thu, Fri rolling)

and

Temporary Position until 31st July 2027 - Full Time (38.5 hours per week average – 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights. Shift Schedule: Week 1: Mon, Tue, Sat, Sun | Week 2: Wed, Thu, Fri rolling)

Salary: £31,299 +15% Shift Allowance

Location: Coventry

Key Responsibilities:

• Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
• Conducting checks of sites to ensure they are safe and secure. Need to be fit and healthy to undertake the walking of multiple sites when on duty.
• Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
• Visible and accessible point of contact for enquiries.
• As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

Qualifications and Experience:

• A professional and positive approach to customer service
• Strong communication skills both verbally and written
• Ability to work on your own and within a team and be proactive in finding solutions to challenging issues
• Full driving licence and ICT competence

We would be really excited if you have:

• Customer service experience

Benefits:

• Annual Leave; Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary – We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs
• Work-Life Balance: Generous leave policies
• Employee Development: Access to training programs and career development resources.

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Closing date: Friday 30th October 2026

Interview date: 5th or 6th October (to be confirmed)

If you are shortlisted, the next stage will involve answering video screening questions which will be sent to you via a link

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.