Income Advisor

Salary: £28923 per annum  (or pro rata)

Positions: 1 Full-time-Permanent, 37 hours

                   1 Part-time-Permanent, 25 hours

Monday to Friday on a rota basis 8am - 6pm

Location: Birmingham, B37 7YN (Hybrid working 2 days from an office)

A great opportunity for you to join one of the UK’s most trusted social housing providers has become available, within our Central Income Team for a full time Income Advisor.

Working for Citizen not only offers you the chance to work for an award-winning charity in the West Midlands, but it also gives you the opportunity to work for an organisation with a heart and a clear social purpose.

If this sounds like you, you’ll feel right at home at Citizen.  As well as a generous benefits package, we enable all Citizens to achieve the best possible balance between work and personal life and provide opportunities for everyone to reach their full potential.

In housing you can make a real difference, the role of an Income Advisor will involve:

• Delivering excellent customer service to both inbound and outbound customer contacts.
• Supporting local income teams to achieve collection targets.
• Working positively to sustain tenancies whilst maximising the collection of rent to meet key business and service targets.
• Proactively contacting customers with debt to obtain payments, sign posting customers to benefit and money advice services where appropriate; promoting and setting up direct debits.

As an Income Advisor we need you to have:

• Excellent customer and communication skills.
• Commitment to delivering the best outcomes for people with a positive, can-do mindset.
• Excellent administrative skills to effectively collect and update customer profiling data.

We would be really excited if you have:

• Experience of working for a housing provider or local authority.
• The ability to work in a busy environment.
• Proven excellent customer service skills and experience.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 14th September 2025

Interview date: 23rd and 24th September 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.