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Stay safe, warm & supported this winter
Stay safe, warm, and supported this winter with practical tips and advice from Citizen. From keeping your home cosy to managing your money and staying safe, we’re here to help you through the season.
Weather update: we’re here to help you stay safe
The Met Office has issued a weather warning for Storm Goretti, which may bring rain, sleet and snow, causing some travel disruptions. We know this kind of weather can be worrying.
Please take extra care and avoid unnecessary journeys where possible. Make sure your home is safe and secure, and check in on anyone who may need extra support.
During this time, we may receive more repair requests than usual. We’ll always prioritise emergencies and urgent repairs that affect safety and essential services. If you notice anything that feels unsafe or needs urgent attention, let us know as soon as you can.
We'll try and keep all our scheduled appointments, so you don’t need to contact us to find out if your appointment is still going ahead. If we do need to rearrange, we’ll let you know as early as possible.
Some non-urgent repairs may take a little longer, and we really appreciate your patience while we support those who need us most. If your repair is not an emergency, you can still let us know through My Account.
Keep Warm and Well
Check your heating
- Make sure your heating and radiators are working properly. If something seems wrong, report it early.
Visit Energy Advice
Use curtains wisely
- Open them during the day to let warm sunlight in. Close them at night to keep the heat inside.
- Take advantage of social activities and community warm spaces to support wellbeing
Find your local Warm Hub
Damp, Mould & Condensation
Reduce moisture
- Use gentle heating or a dehumidifier to help stop damp.
Visit Damp, Mould & Condensation
Ventilate your home
- Open windows for short periods and use extractor fans to remove moisture.
Awaab’s Law
- If damp or mould is caused by a building issue, we must take action quickly.
Learn more about Awaab's Law
Safety
Battery lights over candles
- If your power goes out, use battery lights — they’re much safer.
Test your smoke alarms
- Press the button once a month to check they work.
Need help? Visit Repairs & Maintenance
Prevent slips and trips
- Keep walkways clear, wipe up spills quickly, and make sure stairs and entrances are well-lit.
Income Advice & Support
Financial and energy support
- If you’re struggling with bills, we can help.
Get Help With Your Finances
Payment flexibility
- If you’re worried about payments, talk to us. We can look at flexible options - 0300 790 6555
Check for grants
- You may be able to get government or charity help.
Visit Universal Credit & Benefits
Helpful videos
Watch our short videos for practical tips on saving energy, managing damp and mould, and staying safe at home. They’re quick, easy to follow, and designed to help you look after your home with confidence.