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Stay Safe, Warm & Supported This Winter
Stay safe, warm, and supported this winter with practical tips and advice from Citizen. From keeping your home cosy to managing your money and staying safe, we’re here to help you through the season.
Winter Advice
Check your heating
- Make sure your heating and radiators are working properly. If something seems wrong, report it early.
Visit Energy Advice
Stop draughts
- Use draft excluders around windows and doors to keep heat in.
Use curtains wisely
- Open them during the day to let warm sunlight in. Close them at night to keep the heat inside.
Safety
Battery lights over candles
- If your power goes out, use battery lights — they’re much safer.
Test your smoke alarms
- Press the button once a month to check they work.
Need help? Visit Repairs & Maintenance
Don’t leave heaters unattended
- Switch them off when leaving the room and keep them away from furniture and curtains.
Income Advice & Support
Financial and energy support
- If you’re struggling with bills, we can help.
Get Help With Your Finances
Payment flexibility
- If you’re worried about payments, talk to us. We can look at flexible options - 0300 790 6555
Check for grants
- You may be able to get government or charity help.
Visit Universal Credit & Benefits
Damp, Mould & Condensation
Reduce moisture
- Use gentle heating or a dehumidifier to help stop damp.
Visit Damp, Mould & Condensation
Ventilate your home
- Open windows for short periods and use extractor fans to remove moisture.
Awaab’s Law
- If damp or mould is caused by a building issue, we must take action quickly.
Learn more about Awaab's Law
