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Customer Engagement Impact Report 2025-26
At a glance
There’s been lots of activity over the year, with £50,863 invested in 26 community projects and more than 2,000 customers registered to get involved. Here’s a snapshot of what you’ve been part of:
How we measure impact
Throughout this report, you’ll see these labels used to show the impact customer engagement has had on our services.
They’re based on our Engagement Impact Assessment (EIA), which measures what changed as a result of customers getting involved.
Significant impact
A service changed as a direct result of customer engagement.
Moderate impact
Engagement led to service improvements or smaller changes.
Low impact
There was no direct service change, but customer feedback will help inform future reviews and improvements.
Customer groups and forums
We’re putting your voice at the heart of what we do through customer groups, forums and other opportunities to get involved.
Together with customers stamp
You told us it can be hard to see when feedback has been listened to, the Customer Stamp is a clear, visual way of showing where your voice has made a difference.