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Consumer regulation standards go live in April

Social housing landlords are now required to meet standards set by the Regulator of Social Housing (RSH). In September 2023, we told you about the changes that the regulator was proposing to the Consumer Standards to ensure that tenants live in safe, quality homes, have choice and protection, and can hold landlords to account.  

The regulator consulted with over 2000 tenants in developing the new Standards and invited all social housing tenants and landlords to give their views. Citizen invited you to have your say on our website and in the September 2023 newsletter and we also responded directly to the consultation, including valuable feedback from our involved tenants. 

 The new Consumer Standards and Code of Practice will be available on the Government’s website here from 1 April 2024, when they come into effect. They relate to safety and quality, transparency, influence and accountability; neighbourhood and community; and tenancy. 

Citizen fully supports the changes and remains committed to ensuring that we comply with them. We will continue to provide you with further information on these changes. 

For media enquiries contact our Communications Team.

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