Estate Services Operative

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Estate?

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Estate Services Operative
Salary: £28,923
Work Pattern: Full Time 5 days out of 7 will include weekends on rota
Location: Coventry and will also work in Birmingham/Worcester/Hereford and surrounding areas

Key Responsibilities:

• Be responsible for the appearance, cleanliness, and operational effectiveness of the internal and external communal parts of Citizen blocks and Estates which we own
• Clear fly tipping, our void properties, the bin chutes on the high-rise buildings, remove graffiti, gutters clearances, perform inspection of playgrounds and bin cleaning with a bin cleaning machine

Qualifications and experience:

• Experience of working in a team
• Experience of dealing with customers and commitment to delivering a high level of customer satisfaction
• Be able to work to and meet varying deadlines.
• Be able to work in extremely unpleasant conditions.
• Be able to undertake physical activities including lifting of heavy item
• Driving Licence is essential

Manager’s Quote:

Come and join our dynamic team where 2 days are never the same

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in X.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 12th December 2025

Interview date: 19th December 2025

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer