Estates Services Support Coordinator

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in an Estates & Services role? We're looking to recruit experianced admin staff to join our Estates Team.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Permanent

Salary: £30,080 per year

Location: Torrington Avenue, Coventry

Hours: 37 per week, Monday – Thursday 8am to 4pm. Friday 8am to 3.30pm

Key Responsibilities:

• To support and monitor work and action plans.
• To carry out Data inputting to ensure up to date records are kept and targets are adhered to.
• To work as a team with other Citizen staff.
• To call customers and arrange collection of Bulky items.
• To close jobs once completed.
• To collate weekly figures and distribute to managers.
• All other general admin duties as requested.

Qualifications and experience:

       We need you to have general admin duties as part of the role including

• Production of reports and stats for presentation.
• Experience of dealing with customers verbally as required along with proven
• excellent customer services.
• A good understanding of Data Protection & Confidentiality is always essential.
• Knowledge of IT systems such as Word, Excel, PowerPoint and Outlook.
• Ability to be able to switch to different systems during the week.

Manager’s Quote:

Join our dynamic team within the Estates and Services department, no two days are ever the same, no time to get bored. The areas we cover are varid and vast, so never a dull moment. 
We are a busy and very active team and if you like to be kept on your toes, then this role would certainly suit you!

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays (pro-rata)
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 19th June 2026

Interview date: 23rd/ 24th June 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process