Internal Communications Business Partner

Internal Communications Business Partner

Salary £56,385

Position: Permanent, Full Time,  37hrs per week

Location: Birmingham/Hybrid – minimum two days a week

We are brave, we are ambitious, we are honest, and we are Citizen!

Do you thrive off creating and leading communication that genuinely inspires colleagues? Do you enjoy working with people at all levels to build connection and drive engagement? 

At Citizen, we recognise how fundamental internal communication is to our success. We’re looking for a brilliant Internal Communication Business Partner who will help colleagues feel connected to Citizen’s purpose, vision and values, and inspired about where we’re heading. 

Working alongside a skilled team of internal communications professionals, you’ll lead our channel strategy to deliver positive change and enhance the colleague experience. Highly organised and proactive, you’ll also lead on colleague events that resonate with people at all levels of the organisation. 

You’ll bring strong internal communications experience and excellent stakeholder relationship skills, using these to coach leaders and build greater connectivity across Citizen. You’ll be confident working closely with Executive leadership teams and will take the lead on how we communicate with line managers, equipping and supporting them to engage their teams effectively. 

If you’re a specialist internal communications professional with outstanding relationship building skills and high emotional intelligence, we’d love to hear from you. This is a rare opportunity to shape internal communication at Citizen and to lead communications that truly reach colleagues across geographically dispersed locations. 

Recruiting manager, Sonia Squires, Head of Communications:

“This is such a brilliant time to join the Comms Team at Citizen. We're a super supportive, ambitious and fun team. We've made lots of progress with internal comms but there's so much more we want to achieve because internal comms is an absolute must for organisational success. You'll have the opportunity to lead on a channel strategy working with brilliant colleagues to take things to the next level. Three things are key for me: brilliant relationship building (at all levels), high levels of emotional intelligence, and super organisational skills..”

In housing you can make a real difference, the role of Internal Communications Business Partner will involve:

Strategic Advisor: Imagine being the compass for our colleagues. You’ll develop and deliver a consistent narrative that aligns with Citizen’s overall strategy, purpose, values, and behaviours. It’s like weaving a story that everyone can relate to

Channel Maestro: Picture yourself as the conductor of an orchestra. You’ll lead our internal communication channels, using both research methods (think surveys and data) to make sure they meet the needs of our awesome colleagues

Trusted Coach: Imagine coaching our leadership teams. You’ll help them deliver impactful employee communication, building trust by being open and honest. It’s like being the secret sauce behind their inspiring messages

Relationship Builder: Think of yourself as a networking guru. You’ll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. It’s all about trust and collaboration

Values Ambassador: Imagine spreading our values like wildfire. You’ll work proactively with colleagues across Citizen, guiding communication activities that reflect who we are. It’s like infusing our brand into every message

As Internal Communications Business Partner we need you to have:

• Exceptional communicator with an ability to translate complex business materials into compelling content for a range of internal communications channels
• Experience of developing and delivering communication strategies
• Experience of working on change programmes
• Experience of managing and leading multi-channel communications
• Excellent writing skills, storytelling, and people-centred communications.
• Extensive knowledge and experience of the full range of comms channel mix

We would be really excited if you have:

• IOIC/CIM/ CIPR qualifications

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 22nd May 2026

Interview date: 3rd June 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.