Pest Control Contract Manager

We are seeking a Contracts Manager to oversee our pest control services, working closely with contractors to deliver an efficient, cost-effective service while maintaining excellent customer care standards.

This is an exciting opportunity for a motivated and experienced professional with a strong track record in contract management, ideally within social housing or a related environment. You will lead the delivery of high-quality pest control services across a diverse property portfolio, ensuring performance, compliance, and value for money.

If you are customer-focused, thrive in a fast-paced environment, and excel at building strong relationships with contractors and stakeholders, we would love to hear from you.

Position: Pest Control Contract Manager

Salary: £46877

Location: Torrington Avenue, Coventry, CV4 9AJ

Hours: 37 hours (Monday – Friday)

Key Responsibilities:

• Lead the delivery of pest control services across social housing, ensuring safe, compliant, and effective treatments
• Develop service plans, schedules, and KPIs to drive performance and quality
• Monitor contractor performance, budgets, and value for money
• Ensure timely responses to infestations, emergencies, and customer enquiries
• Drive continuous improvement to reduce pest-related issues and enhance customer satisfaction
• Manage budgets, forecasting, and compliance, including risk assessments and COSHH
• Lead and support a Pest Control Planner through coaching and development

Qualifications and experience:

• Relevant professional qualifications in pest control
• Proven track record in contracts management for pest control ideally within social housing or critical public sector services.
• Experience overseeing contractors, programs, rodent and insect management
• Problem solving and resilience, solution based with the ability to handle customers concerns sensitively and professionally.

We would be really excited if you have:

• Strong analytical planning and budgeting capabilities
• NEBOSH or IOSH qualification

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Manager’s Quote:

We are a very busy Estates Team that coves all areas of Citizens properties. Pest control is a big part of what we do and this is an exciting new role that we are introducing to help us provide a better service for our customers.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Estates & Services.

 We will work together as one team and embrace our Citizen values.

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Closing date: 4th May 2026

Interview date: 12th May 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.