Recruitment Onboarding Coordinator

Exciting Career Opportunity at Citizen!

Are you someone who loves keeping things organised, enjoys working with people, and takes pride in delivering a great experience?

As a Recruitment Onboarding Coordinator, you’ll play a key role in helping our recruitment process run smoothly. From supporting hiring managers and guiding candidates through their journey, to helping ensure pre-employment checks are completed efficiently, you’ll be right at the heart of creating a positive onboarding experience.

You’ll build strong relationships with both candidates and colleagues, providing proactive support and helpful guidance along the way. No two days will look the same – one moment you might be coordinating interviews, the next you’ll be helping solve a recruitment challenge or improving how we do things as a team.

We’re always looking for ways to make our recruitment service better and faster, so your ideas and initiative will be welcomed. You’ll also need to be comfortable juggling priorities and adapting quickly when deadlines change – all while keeping a friendly, professional approach.

Position: Recruitment Onboarding Coordinator

Salary: £30,080
Location: 4040 Lakeside, Birmingham Business Park, Birmingham, B37 7YN (hybrid, 2 days in the office)

Please note - we will be reviewing applications as they come in, so if we find the right person early, we may close the role before the advertised closing date. If you think this could be the role for you, we’d encourage you to apply as soon as possible.

Manager’s Quote:

Joining our team means working with supportive colleagues who share ideas openly, solve challenges together, and celebrate success. We value professionalism as much as we value laughter and kindness. If you enjoy building positive relationships, want space to make an impact, and appreciate a team that works hard while staying grounded, you’ll feel right at home.

Key Responsibilities

• Ensure all vacancies have the correct approvals and all required updated information before making them live on the recruitment system
• Arrange interviews and selection activities and provide interview support where require
• Manage all pre-employment checks for successful candidates including DBS checks, driver checks, legal right to work and references for both direct hires and agency worker
• Support candidates through the onboarding process of pre-employment checks
• Liaising with candidates and agencies to provide updates/gather information required for background check
• Maintain systems and records keeping information fully up to date
• Undertake transactional matters such as Declaration of Interest
• Respond to emails from the various inboxes within the recruitment team

Essential Qualifications and Experience

We welcome applications from people of all backgrounds, and we are committed to fostering an inclusive workplace.
To be successful in this role, previous experience is essential. You must have:

• Proven experience in a Recruitment Coordinator role.
• Strong communication skills and confidence engaging with stakeholders.
• Experience using an ATS or in‑house recruitment system.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• An analytical mindset, with the ability to use data to inform decisions.
• A driving licence is beneficial for travel to offices and recruitment events.

What We Offer

• Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits

• Annual leave starting at 26 days plus bank holidays (with option to buy up to 5 extra days).
• Enhanced family leave and organisational sick pay.
• Generous pension scheme – Citizen matches contributions up to 10%.
• Flexible working options and comprehensive health & wellness programs.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people.

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: Thursday 8th April 2026
Interview date: Tuesday 14th and Wednesday 15th April 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer