Our Scrutiny Panel has held its first meeting

Our new Scrutiny Panel has met for the first time and started work on its first project.

The panel of 10 customers was recruited earlier this year and they will review our services and hold us to account.

The first project the panel are looking at is the standard of our empty properties or voids. They will work together to assess the quality of our void properties, get feedback from customers, review key customer processes and then report back findings and recommendations to help us improve.

Our Chief Operating Officer Mads Nelson said: “It is brilliant that our Scrutiny Panel has met for the first time and the review into our voids is underway.

“It is so important that we involve our customers in our work and the work the Scrutiny Panel carries out will hold us to account.

“I’m looking forward to working with the Scrutiny Panel and seeing the panel members help us achieve our objective of improving our offer to our customers.”

This is the first of at least three scrutiny reviews the panel will take part in throughout the year.

Our Chief Executive Kevin Rodgers said: “It was great to meet all the members of our Scrutiny Panel and it is good to hear our customer voice at Citizen.

“I am looking forward to working with all the Scrutiny Panel members throughout the year.”

The Scrutiny Panel will report its findings directly into our Customer Assurance Committee, and then onto the Board. This means its work will feed into the highest levels of our organisation and exert real influence over our services.

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