Customer Annual Reports 2025/26

After listening to customers, this year we’ve produced two different reports for the first time – one for our renting customers and one for our shared owners and leaseholders.

That’s because we know our customers have different experiences and needs. We’ve used your feedback to help make each report more relevant, with information and stories that matter to you.

There’s lots to celebrate from the past year, including:

• £79.7 million invested in your homes
• More than 141,000 responsive repairs completed
• More than 60,000 essential safety visits
• 550 new homes built
• £50,863 invested in 26 community projects
• 1,564 people helped to avoid homelessness

The reports also show how your voice has helped shape our work – from our new Citizen Commitments and improvements to My Account, to changes in local neighbourhoods and the way we tackle anti-social behaviour.

And you’ll find real stories from customers and communities, showing the difference this work can make.