Assistant Payroll and Pensions Manager

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Payroll, pensions and reward? Join Citizen, where we’re passionate about making a difference for our people and communities. We’re looking for an Assistant Payroll and Pensions Manager to help us deliver a first-class payroll and pension service that keeps our employees happy and our organisation running smoothly.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Assistant Payroll and Pensions Manager

Salary:  £45,074 + Excellent Benefits

Location: Birmingham (hybrid working)

Key Responsibilities:

• Oversee accurate and timely monthly payroll processing.
• Support pension administration and ensure compliance with UK legislation.
• Coach and develop your team to deliver exceptional service.
• Drive process improvements and system enhancements.
• Handle complex payroll queries and collaborate with Finance on reconciliations.
• Support the Payroll and Reward Manager with the running of our generous reward package

Qualifications and experience:

• Ideally CIPP qualified or equivalent.
• Proven experience managing end-to-end payroll using integrated HR & Payroll systems.
• Strong knowledge of UK payroll legislation and pension schemes.
• Experience with Local Government Pension Scheme administration
• Advanced Excel skills and attention to detail.
• Previous line management experience with a passion for developing people.

Manager’s Quote:

• Be a key player in shaping payroll and reward strategies.
• Motivate a dedicated team of Payroll and Pension Administrators.
• Work collaboratively across the business to drive innovation and efficiency.
• Make a real impact in an organisation that values Bravery, Ambition, Honesty, and Community.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: starts at 26 days per year, plus bank holidays.
• Annual leave purchase scheme – option to buy up to an additional 5 days per year.
• Enhanced family leave (maternity, paternity and adoption).
• Organisational sick pay.
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

Our team is passionate about making a positive impact and driving innovation.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 5th January 2026

Interview date: w/c 12th January 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer