Employee Relations Advisor

Exciting Career Opportunity at Citizen!

Are you a driven HR professional passionate about creating fair, positive and supportive workplaces?

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Employee Relations Advisor

Salary: £45,074 +4% salary increase from 1st April 2026

Location: Birmingham Business Park (B37), hybrid with approx. 2-3 days in the office

Key Responsibilities:

• Support managers to conduct thorough investigations into colleague grievances and disciplinary matters, ensuring a fair and impartial process.
• Provide expert advice on a wide range of employee relations issues, including performance management, disciplinary actions and grievance procedures.
• Maintain accurate records of investigations, meetings and outcomes in line with Citizen policies and legal requirements.
• Work collaboratively with HR colleagues to develop, review and implement employee relations policies and procedures aligned with best practice.
• Deliver training to managers on employee relations topics, including conflict resolution and effective communication.
• Monitor and report on employee relations trends, providing insight and recommendations for improvement.

Qualifications and experience:

• Associate CIPD Membership – Level 5 or equivalent
• Strong working knowledge of employment law and its practical application
• Prior experience of providing expert HR advice, anticipating issues, and outlining options for resolution
• Experience managing complex employment issues such as disciplinary, performance, welfare and absence cases
• Competent in Excel, Word and databases
• Proven track record of delivering a full range of HR services within a customer-focused environment
• Full UK driving licence and access to a car for business use

Please see attached Job Description for full responsibilities and skills.

Manager’s Quote

“This is a fantastic opportunity to bring your expertise somewhere that values fresh thinking, champions growth, and recognises the real impact you create. A chance to join a close-knit, supportive team where you’ll help shape moments that matter, guide managers, support colleagues, and strengthen a culture built on trust, fairness, and genuine care.”

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

Our team is passionate about making a positive impact and driving innovation in Human Resources.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Closing date: Friday 27th February 2026

Interview date: Pre-screening call on the 3rd or 5th of March (to be confirmed). Face to face interviews on the 10th of March.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer