Retirement Living Officer

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in housing management and the delivery of Retirement Living Schemes?

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Retirement Living Officer

Salary: £36,149

Location: Coventry, CV1 5PG

Basis: Permanent, Monday - Friday, 37 Hours Per Week

Key Responsibilities:

Reporting to the Retirement Living Team Leader, you will be directly responsible for the delivery of an enhanced housing management and support service in Retirement Living schemes, that proactively seeks to sustain the tenancies and wellbeing of retirement living customers, including:

• Being able to live safely within their home and the wider scheme
• Identifying and arranging appropriate interventions to support customers to live safely, enhance their wellbeing and successfully sustain their tenancies
• Ensuring that communal and private living spaces are safe, secure and well maintained
• Supporting the development of communal scheme activities and customer engagement to build peer connection, resilience and the customer voice within the Retirement Living service

Qualifications and experience:

• Relevant professional/vocational qualification e.g. CIH, NVQ 2/3 Health and Social Care or equivalent professional experience in a similar or related role Experience
• Valid UK Driving Licence with access to a vehicle
• Experience of working with vulnerable customers, some of whom may be demanding or under stress and exhibit challenging behaviours
• Customer engagement experience
• Familiarity with safeguarding risks and procedures, particularly for older adults; able to recognise and take responsibility for reporting risks and finding appropriate mitigations and solutions to support customers
• Understanding of housing and welfare benefits affecting older people
• Understanding of health, housing and support risks of older people including physical and cognitive decline, offending behaviours, substance abuse and addictions and how to support these
• Knowledge of legal and regulatory frameworks relevant to social housing

Manager’s Quote:

You will report directly to the Retirement Living Team Leader and take on the responsibility for delivering an enhanced housing management and support service across Retirement Living schemes in Coventry. Your role will focus on proactively ensuring the sustainability of tenancies and promoting the wellbeing of retirement living customers.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Able to claim mileage for 45p per mile as a mobile worker.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing Management.

 We will work together as one team and embrace our Citizen values.

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This post is subject to a Enhanced DBS check (Disclosure and Barring Service).

Closing date: 17th February

Interview date: W/C 23rd February

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.