Retirement Living Team Leader

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Retirement Living?

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Retirement Living Team Leader

Salary: £54,216 per annum

Location: Birmingham, Coventry, Hereford and Worcester

Key Responsibilities:

• Reporting to the Retirement Living Manager, you will lead a regional team of Retirement Living Officers and oversee high-quality housing management services across our (Birmingham,Hereford and Worcester / Coventry) retirement living schemes.
• Responsible for managing one or 2 schemes on a day-to-day basis
• Play a key role in service delivery and development, partnership building, safeguarding and performance improvement.
• Leading a culture where customers and colleagues feel valued and supported.

Qualifications and experience:

• GCSE Maths & English at Grade C or above (or equivalent)
• A minimum of a level 3 CIH qualification or equivalent
• At least 5 years’ experience in social housing, care, support or other relevant sector
• Ability to handle customer crises sensitively and responsibly
• Experience of liaison with external agencies to secure outcomes for customers/communities
• Experience supporting vulnerable individuals facing mental health issues, addictions, or challenging behaviours (desirable)
• Customer engagement experience (desirable)

Manager’s Quote:

As a Retirement Living Team Leader, You Will play a key role in service delivery and development, partnership building, safeguarding, and performance improvement, while leading a culture where customers and colleagues feel valued and supported.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in X.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to an Enhanced DBS check (Disclosure and Barring Service).

Closing date: Friday 23rd January 2026

Interview date: 3rd and 4th of February 2026 (to be confirmed)

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer