Search Results

If you’ve spotted a safety occurrence in your home or building, also known as a mandatory occurrence, we want to know so we can take steps to put things right as quickly as possible.

As a tenant, learn which parts of your home you’re responsible for maintaining and repairing, and which ones we’ll take care of for you.

Find out what to expect at your repair appointment, how to prepare ahead of time and what you’ll need to do during our visit.

Find out how we can support you with home adaptations, accessibility aids, and guidance on decorating your property – so your home works for you.

Find out how to request changes in your home to make it more accessible.

You’re welcome to decorate and paint your home but for bigger changes and works, you’ll need to get in touch with us first.

Find out more about what we’re doing to look after the area around your home, from garden maintenance to waste management and cleaning schedules.

Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.

Find out what you need to know about claims management companies, also known as CMCs, who may offer to help you make disrepair claims against us.

Find out more about paying your rent, including how to understand your statement and what to do if you’re struggling to pay.