Citizen | Contact us

What is your enquiry?

What is your repair enquiry?

Changes to my home or garage

I would like to make improvements to my home

Shared spaces and gardens

Rent, Charges & Advice

My Tenancy

Lettings Applications

Gas or Electrics Enquiry

Anti-social behaviour

Give information about an existing report of ASB

Complaint or Feedback

Media, Corporate & Partners

Leasehold & Freehold

Section

If you know, is it a fire door?

Yes

No

Does this effect all the lights?

Yes

No

Is anyone stuck inside the lift or is there an alarm sounding?

Yes

No

Is the health and safety of you or or a member of your household being impacted?

Yes

No

Have the electrics, gas supply, structure of your home or the health and safety of you or or a member of your household being impacted?

Yes

No

The quickest and easiest way to action your enquiry is via My Account, your personal online account.

The quickest and easiest way to pay and request for a LPE1 form is via My Account, your personal online account.

The quickest and easiest way to request diary sheets is via My Account, your personal online account.

The quickest and easiest way to request a landlord reference is via My Account, your personal online account.

The quickest and easiest way to view charges make payment and refunds is via My Account, your personal online account.

The quickest and easiest way to get your lease agreement is via My Account, your personal online account.

The quickest and easiest way to action your enquiry is via My Account, your personal online account. You can do this between 8am - 4pm Monday - Friday (except bank holidays) Out of hours telephone 0300 790 6555.

Have you tried My Account 1?

I have tried but have not been able to login.

Have you tried My Account 2?

I have tried but have not been able to login.

Have you tried My Account 3?

I have tried but have not been able to login.

Have you tried My Account 4?

I have tried but have not been able to login.

Call Citizen immediately - 0300 790 6555

Please scroll down to complete the contact form.

Media Response - No Form

If you would like to supply or work with Citizen please visit : https://www.citizenhousing.org.uk/about-us/supply-to-us/

Please call us on 0300 790 6555

For all vacancies visit: https://www.citizenhousing.org.uk/jobs/

Call Whistle Line now on 03332 127008 in complete confidence at any time, day or night

For media and press enquiries email: PressEnquiries@citizenhousing.org.uk If your query is urgent call 0300 790 6555.

Please contact your local council to arrange for an Occupational Therapist to carry out an assessment.

If you are not yet a Citizen tenant and do not have access to My Account yet then please visit https://www.citizenhousing.org.uk/find-a-home/

If you are not yet a Citizen tenant and do not have access to My Account yet then please contact your local council for more information on bidding

If you are looking to purchase your home through the right to buy scheme please visit: www.righttobuy.gov.uk

If you can smell gas and/or think there could be a leak, you should call Cadent immediately on 0800 111 999 at any time of the day or night.

Once you have notified Cadent, please give us a call on 0300 790 6555

You can pay for a LPE1 form by BACS / Online Transfer (available 24hrs)
The fee for a LPE1 form is £95, this includes VAT.

Please send payment to the following bank details:
Barclays Bank Citizen Housing
Account number: 93419967
Sort code: 20-77-70
Quoting reference number: LPE1 first line of address i.e LPE14040Lakeside

Click www.citizenhousing.org.uk/wp-content/uploads/2021/01/diary-sheet-citizen-28-01-21.doc for diary sheets templates

Contact Form

Tell us the reason for your complaint?

Please give us the details of your complaint:

0 of 1000 max characters

How would you like us to resolve your complaint?

0 of 1000 max characters

Are you making this complaint on behalf of someone else?

Yes

No

Do you have permission to act on this persons behalf?

Yes

No

By selecting yes, we will need to check our systems to ensure we have this permission recorded . If we don’t have this recorded, we will make contact with the customer to obtain the permission to act on their behalf. Please be aware that this may result in a delay to the complaint being investigated.

By selecting no, we will need to make contact with the customer to obtain permission for you to act on their behalf. Please be aware that this may result in a delay to the complaint being investigated.

Please provide your details.

First Name

Surname

Phone

Email

What is your relationship to the person you are complaining on behalf of?

If you are complaining on behalf of someone else, we may not be able to discuss the complaint with you due to data protection laws.

Please provide the details of the person who you are complaining on behalf of below.

First Name

Surname

Phone

Email

Address Line 1

Address Line 2

City/Town

Post Code

Are there any documents or photos you wish to share to support your complaint?

Maximum file size: 67.11MB

By uploading files, you agree to our appropriate use policy that can be viewed here.

Additional Support

We may be able to offer additional support to access the complaints process. If you feel this would benefit you, please notify us of your requirements as soon as you can. Additionally, if there are any vulnerabilities, disabilities or specific personal circumstances for yourself or anyone in your household that may be relevant to your complaint, please inform us below.

For further information on how Citizen processes your personal data, please read our appropriate privacy notice.

Checkboxes

Please check to confirm you have read and agree with the privacy notice

Contact Form

If you consider this a criminal offence please call 101. If you are in immediate danger call 999

Please visit: https://www.gov.uk/find-energy-certificate for all EPC certificate online.

You can visit our website for more information about being a Citizen Leaseholder https://www.citizenhousing.org.uk/customer-services/leaseholders/

For local refuse rubbish, black bin bags - please contact your local council as this is not within Citizen's remit.

If your appointment is with a specialist contractor other than Citizen maintenance please telephone Citizen on 0300 790 6555

For more information on Damp & Mould visit our website: https://www.citizenhousing.org.uk/dealing-with-damp-and-mould/

First Name

Surname

Phone

Email

We will email you a copy of your submission to the email you have provided.

Address Line 1

Address Line 2

City/Town

Post Code

Please provide details of the nature of your enquiry

0 of 1000 max characters

Please provide details of you compliment, if it's regarding a member of staff please give their name if you know it?

0 of 1000 max characters

Please provide your complaint reference number and any other details you may wish to add

0 of 1000 max characters

Please provide what information you would like to access including dates

0 of 1000 max characters

What are you reporting when did it first happen and how often?

0 of 1000 max characters

Where is the fly tipping located?

0 of 1000 max characters

Has this been reported to any other agencies? i.e - environmental health

0 of 1000 max characters

Please advise what the previous ASB was and the details you wish to add

0 of 1000 max characters

What planned works are due to begin

0 of 1000 max characters

Letter received regarding planned works

0 of 1000 max characters

Please provide details of improvement, who will be carrying out the work and when is this work being carried out?

0 of 1000 max characters

Please provide your address details and meter reading you require

0 of 1000 max characters

Please provide the date and time you require access to cupboard

0 of 1000 max characters

Has the cause of the damage been fixed (i.e. burst pipe)? What else has been damaged (i.e. ceiling)

0 of 1000 max characters

Has the cause of the damage been fixed (i.e. heating not working)?

0 of 1000 max characters

Please advise which certificate you require and the reason for the request

0 of 1000 max characters

Do you wish to schedule, change or cancel an appointment If so please provide further details and dates when you are available

0 of 1000 max characters

Are you requesting a mutual exchange if so please provide details of person you wish to exchange with e.g. Name, contact number and address

0 of 1000 max characters

Are you looking to sell your home or have already started the selling process

0 of 1000 max characters

Please provide any other details

0 of 1000 max characters

When was this first noticed and how frequent has this been happening?

0 of 1000 max characters

Has this been reported to any other agencies? i.e - environmental health

0 of 1000 max characters

How frequent is this happening and have you reporting this to any other agencies?

0 of 1000 max characters

Are you applying for a new permit for the first time or changing details for an existing parking permit?

0 of 1000 max characters

Are you requesting a new fob/key or reporting a fault with existing fob/key?

0 of 1000 max characters

Are you requesting to terminate your tenanacy If so please advise the reason?

0 of 1000 max characters

Please provide the reason for the landlord reference request and who is requesting this reference?

0 of 1000 max characters

I am reporting tenant / occupant has moved in/out

0 of 1000 max characters

Please provide details of household member who name requires amending and reason for amendment.

0 of 1000 max characters

Please provide any other details of the issue

0 of 1000 max characters

Are you requesting to have a pet in your home if so please provide details of pet e.g. what type of animal and breed of animal

0 of 1000 max characters

Please provide reason for request

0 of 1000 max characters

Please provide reason for succession, has the named tenant passed away If so please call Citizen.

0 of 1000 max characters

Do you wish to change dates or cancel appointment If so please provide details of appointment and reason for cancellation or change?

0 of 1000 max characters

Are you requesting a authority to act form and who are you requesting it for?

0 of 1000 max characters

Please provide the address of previous tenancy and details of the enquiry

0 of 1000 max characters

Please provide details of improvement, who will be carrying out the work and when are you planning on doing this work?

0 of 1000 max characters

What's the issue? Please give details of what needs to be repaired.

0 of 1000 max characters

Where is the issue located? Kitchen, bathroom or back garden for example.

0 of 1000 max characters

What sort of rubbish is it? Where is it? Is it restricting access to the block?

0 of 1000 max characters

Are there flammable items, or large items such as a fridge/freezer, sofa, mattress, etc?

0 of 1000 max characters

What area is this light and is it internal or external?

0 of 1000 max characters

How many lights have been affected?

0 of 1000 max characters

What is the problem with the lift? (i.e. doors not opening, light out, lift not coming once called, etc.)

0 of 1000 max characters

What is wrong with the door? (i.e. not opening, intercom not working, handle loose, etc)

0 of 1000 max characters

Have the electrics, gas supply, structure of your home or the health and safety of you or or a member of your household being impacted?

0 of 1000 max characters

Is there a leak causing damp and where is this damp?

0 of 1000 max characters

Does anyone in the household have any vulnerabilities (e.g. asthma)

0 of 1000 max characters

File Upload

Maximum file size: 67.11MB

Are there any disabilities, vulnerabilities or special requirements we should be aware of?

Yes

No

If yes to above, please tell us here

Customer services

Our social purpose

Find a home

Protected: Contact us

Section

Media Response - No Form

Contact Form

Additional Support

Contact Form

Phone

0300 790 6555

Live chat

Social media

Forms

Got a question?

Protected: Contact us

Section

Media Response - No Form

Contact Form

Additional Support

Contact Form

Phone

0300 790 6555

Live chat

Social media

Forms

Got a question?

Cookies & Privacy Policy

Necessary cookies

Analytics cookies Analytics cookies toggle On Off

Analytics cookies
Analytics cookies toggle On Off