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- Company news
- New features added to our customer self-service portal, My Account
- New Customer Scrutiny Panel will oversee our services
- Natalie Littlehales passes CIOB exams with a Distinction
- “My new house means so much to me, everything is perfect.”
- Mum moves into her new home for Christmas at our Hall Green development
- ‘Moving into this house has changed my life – my home means everything to me.’ – Paige Wade is one of the customers who has moved into our completed York Road development in Birmingham
- More than 300 affordable homes to be built at Eastern Green in Coventry
- Minister Eddie Hughes visited our supported housing accommodation in Coventry
- Martyn Hale is a new member of the CIH Professional Standards Committee
- Major £21million regeneration project to transform Wyken, Coventry over the next five years
- Major £12m regeneration project to transform Spon End in Coventry
- Loan shark jailed after our customers give evidence as part of prosecution
- Live Work Better wins prestigious CIPD Best Flexible Working Initiative award
- Live Work Better has been shortlisted for prestigious award
- Littlethorpe modular pilot wins at Constructing Excellence Midlands Awards
- Lead consultant appointed for our £33 million regeneration project in Coventry
- Lea Castle development awarded Building with Nature Design award
- Latest round of the Citizen Local Fund supports 11 organisations
- Keen to find out more about our regeneration of Wyken? Here is what will happen to residents and timescales of the project
- Keen to find out more about our ConnectMe scheme? Here is how it can help with employment skills
- Joseph Layfield is offered permanent role at Citizen after joining us on a Kickstart placement
- Joint Away Day for Customer Assurance Committee and Scrutiny Panel
- Join our new Customer Committee and earn up to £2.5k a year
- It’s two years on from the Government’s Everyone In campaign – Martyn Hale talks about how we supported the campaign and our activity to tackle homelessness
- It’s Stop Loan Sharks Week – here’s how we’ve been helping our customers
- It’s Rural Housing Week!
- It’s New Homes Week!
- It’s National Apprenticeship Week!
- It’s National Apprenticeship Week! – our former apprentices talk about developing their career at Citizen
- ‘It is time to end the ‘customer’ or ‘tenant’ debate and start offering better services’ – our Director of Customer Services writes for Inside Housing
- ISO accreditation is awarded to our Programmed Works Maintenance team
- “Investing in services to improve our customer wellbeing has never been more important” – Director of Housing Peter Gill talks about why we must support customer wellbeing to help sustain tenancies
- ‘Investing in projects which make our places great is simply the right thing to do’ – Read our Chair Colin Dennis’ blog for the NHF
- Industrial action update
- Improvement work completed on 500 properties in social housing decarbonisation project
- ‘I’m so thankful for the support and for being given the tools to turn my life around’ – One of our Whitecross customers is moving into his own home
- ‘I’m so grateful to move into my new home and my family is so happy’ – Homes at our Clifton Street development are handed over to customers
- ‘I’m looking forward to seeing the impact in the winter’ – Citizen completes energy efficiency works thanks to grants from the Social Housing Decarbonisation Fund
- ‘I’m looking forward to having my own place, I never thought it would happen!’ – our first Whitecross customer moves into his own home
- If you have concerns about repairs – please get in touch with us
- ‘I was over the moon when we were given our new home’ – customers move into our Ridge Hill development near Stourbridge
- ‘I started my apprenticeship after completing the Women into Construction scheme’
- ‘I feel like I have won the lottery moving into my new home’ – customers move into our modular homes in Coventry
- ‘I can’t wait to spend Christmas day with my grandkids’ – our customer looks forward to her first Christmas in her Citizen home
- ‘I am passionate about ensuring customers continue to benefit from our services’ – Sue Brooksbank-Taylor is our new Chair of the Board
- ‘I adore this place, I never want to leave’ – our new flagship retirement living scheme opens
- How we’re making our new bathrooms greener for the planet and our customers
- How to protect yourself online
- How to move home via mutual exchange
- Homes transported by truck to site in Coventry as part of modular housing pilot
- Find out how Citizen will improve its supported housing offer over the next few years this Starts at Home day
- Homes at York Road development ready to be handed over to customers
- Congratulations to colleagues in our Income Team who won a UK Housing Award
- Full fibre broadband is being rolled out to 5,000 of our properties
- Customer Service Team donate £600 to women’s refuge Gilgal
- Customers from our supported housing feature in exhibition at National Memorial Arboretum
- Citizen awarded SHIFT silver accreditation
- Coventry City Council and Councillor David Welsh visit St Michael’s Ward in Coventry
- Apprentice programme recruitment process starts this month
- Birmingham residents attend street food event combating social isolation and loneliness
- A message from our chief executive Kevin Rodgers about horrific riots that have taken place
- Find out how we’ve been tackling anti-social behaviour at Citizen as part of ASB Awareness Week
- Affordable homes are handed over to customers at our Little Moor Hill development in Smethwick
- Demolition of tower block underway as part of Citizen’s Wyken regeneration project
- Councillor given tour of our Whitecross scheme in Hereford
- Coventry Homefinder is changing this Monday to make the process of applying for a home easier
- Citizen pays tribute to Her Majesty the Queen
- Coventry Foodbank presented with cheque to help residents in crisis this Christmas
- ‘A wonderful example of what can be achieved if you think differently’ – Martyn Hale talks about the creation of Lorna Esien Court in partnership with St Basils
- Energy efficiency works completed on more than 1,000 homes in social housing decarbonisation project
- Energy efficient homes at our West Works development powered by renewable energy SmartGrid
- Find out about our scheme in Coventry which helps people get into employment
- Garage demolition work starts in Coventry
- Further £514k secured for 16 extra flats at Gateway
- Congratulations to colleagues who have passed their CIH Level 3 Housing Practice
- First phase of homes at our Windmill View development is given the green light
- Carpentry apprentices secure permanent roles at Citizen
- Coventry Homefinder is changing to make the process of applying for a home easier
- Gary Booth has been appointed as our Chief Financial Officer
- Five new interns will start working with us this month as part of our supported internships
- Demolition work starts at Spon End in Coventry
- First staff complete their CIH Housing Practice qualification
- Find out how one of our residents is helping to shape our Citizen choir
- Citizen has made the final of a prestigious national customer service award
- An important update about coronavirus and our services
- Homes in Tenbury Wells protected from flooding thanks to £90,966 investment
- Baroness pays a visit to our regeneration projects across Coventry
- Find out about new changes being made to the regulation of social housing
- Family living in temporary accommodation are given new home for Christmas at our Tudor Grange development
- Former Dudley glassworks to be transformed into 30 home development in £5.9m investment
- Customers in our Retirement Living schemes attend café event to reduce isolation
- Congratulations to our Development Team colleagues who won a Constructing Excellence Midlands award
- Creation of graffiti wall in Coventry is part of customers’ campaign to tackle fly-tipping
- Congratulations to care leavers who are graduating from the House Project!
- Affordable homes at Sonnet Park are handed over and ready for customers
- Energy efficient high-tech homes handed over to customers
- Care Leavers Awards celebrating young care leavers who completed training and sustained tenancies
- Artwork created by survivors of sexual abuse to go on display in Coventry
- Bridget Guilfoyle is our new Director of Asset Management
- Find out what’s happening with Fresh Start this year
- Five interns graduate from our award-winning Supported Internships programme
- Achievements and future plans: our customer annual report 2022/23 is published
- Art sessions held for customers in Worcester to reduce feelings of isolation
- Consumer regulation standards go live in April
- Customer Service Team presented with awards at CCA Global Standard Achievement Awards
- Former greyhound track in Birmingham transformed as shared ownership homes are completed
- Citizen signs up to new initiative to prevent homelessness across the region
- Demolition work progresses at Spon End in Coventry
- ‘An apprenticeship is a great experience for anyone at the start of their career.’ – we speak to three of our new apprentices working at Citizen
- Our first modular home development in Coventry is ready for new tenants
- Citizen produces its first ever trading update covering the six months to 30 September 2023
- ASB training programme to be rolled out to 62 staff across the organisation
- Our donation helps bring iconic Knife Angel statue to Coventry
- Our Chief Executive, Kevin Rodgers, is part of the NHF’s Great Places Commission
- Our ConnectMe scheme provides four paid trainee placements for our Coventry residents
- New training will see all managers become Mental Health Champions by March 2020
- Our Director of Care and Support, Martyn Hale, helps lead national fight against homelessness
- Our Development Team are shortlisted for two Inside Housing Development Awards
- Our award-winning building surveyor is up for national award at the Constructing Excellence Awards
- Our Equalities Manager Ravinder Kaur is selected for National Housing Federation group
- Our Development team reveal total amount raised at Charity Party Night earlier this year
- Our Development team is shortlisted for a Building Communities award
- Our HR Team have been shortlisted for the IRIS Customer Awards
- Our Development Trainees create LinkedIn group for young professionals in construction
- Our HR Team have won an IRIS Customer Award
- Our Building Better Opportunities scheme helps grandad become a bus driver
- Our Development Team have won a Building Communities Award!
- New supported housing accommodation opens in Coventry
- Our Care and Supported Housing customers bury a lockdown memory capsule
- Our Development Team are shortlisted for two Constructing Excellence Midlands awards
- New homes handed over to residents across Coventry
- Our Director of Customer Services Lourdes Sharpe has been invited to join the CCA board
- Our 2019-20 annual report is now available!
- Our Development Trainees complete their two-year trainee programme
- £1.75m investment in accommodation to prevent return to rough sleeping
- New fire safety campaign for customers living in our high-rise blocks
- New partnership to deliver more affordable housing
- New partnership will see us shape approach to measuring social value
- Our Development Team increase the amount of affordable homes we’ve built this year by 25 percent
- Our first modular home pilot with Totally Modular is extended to build 24 homes on former garage sites in Coventry
- Next phase of Spirit Quarters regeneration in Coventry gets green light
- Our Communications Team is shortlisted for two team awards
- Our £60m bid to be a strategic partner with Homes England has been successful
- Our Communications Team win Housing Heroes Award
- Our 2021 annual report is here
- Our customer service receives Bronze Accreditation Award by CCA
- Our first zero carbon ready pilot is complete!
- Our Director of Building Safety will be joining us on 4 April
- Our 2021 Equality, Diversity, and Inclusion Report
- New Scrutiny Panel will oversee the standard of our services and hold us to account
- Our Feedback and Resolution Team achieve the ISO10002 accreditation
- Our Development and Sales team have completed more than 500 homes this year
- Our Finance and Transactional Services Teams win West Midlands Finance Awards
- A huge thank you to the Langar Aid charity
- New My Account campaign launches
- New partnership with Chartered Institute of Building
- Our EDI video is shortlisted for an Institute of Internal Communication Award
- Our full fibre broadband project is expanding
- Oliver Kemp is offered a permanent role at Citizen
- Our Customer Service Centre will be closed on Monday out of respect for the Queen
- Our Asset Management Team shared energy efficiency best practice at the NHF Conference
- Our customer experience team has been accredited by the CCA and achieved outstanding results
- New members are welcomed to Citizen’s Board
- Our head of partnerships and strategy is shortlisted for a Women in Housing award!
- Our development team completes more than 700 homes in record breaking year
- Our colleagues complete specialist damp and mould training qualification
- Meet the Board: Joan Allen – bringing lived experience to the table
- Brand new kitchen donated to customers living in retirement living scheme
- ASB Awareness Week: what we’ve been doing to improve our anti-social behaviour service and our future plans
- ASB Awareness Week: understanding our customers’ experience of ASB
- Meet the Board: David Blower – having an impact on our communities
- Customers and colleagues volunteer for latest Tidy Friday
- Leaf it to us – meet the team who look after our trees
- ‘I love my new home’ – first customer moves into affordable home at Windmill View in Warwickshire
- Ombudsman case prompts changes to improve our service
- Meet the Board: Claire Williams – supporting the team and seeing our projects come to life
- We’ve achieved highest rating for how we’re delivering for our customers
- ‘Without the Gateway, I wouldn’t be here now’ – we mark Starts at Home Day
- Work well underway at our Warwick Road development in Birmingham
- Refurbishment works underway at Jardine Crescent
- Meet the Board: Angie Carpenter’s journey to Citizen
- We’ve recruited new apprentices!
- Worcester gets our Tidy Friday treatment!
- We’re introducing a new uniform for our Neighbourhood Officers and Safer Neighbourhood Officers
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