Our Development and Sales team have completed more than 500 homes this year

Our Development and Sales team have jointly delivered more than 500 homes this financial year.

Together the teams completed 515 homes in 2021/22 – this is compared to 506 in 2020/21.

Our Development Team completed 211 affordable rent homes, 161 social rent and 102 shared ownership, 41 open market sale, including 19 properties at our Lea Castle Joint Venture.

Our Executive Director of Development Nick Byrne said: “Well done and thank you to the team for what you have achieved over the last year.

“Throughout the last year we have still been in a pandemic which obviously comes with challenges, so I am really proud that the team has achieved these figures and improved on the amount we delivered last year. It’s been a tough year, so thank you for all your hard work!

“At Citizen we are committed to building new homes in communities across the West Midlands so we can provide homes that are a foundation for life and the team have played a big part in this.”

In addition to the 515 completions, in the last year our Sales Team have sold 38 open market sale and 118 shared ownership homes, which is their most successful year to date.

Our Head of Sales Annette Baskett said: “I’d like to say a huge well done to the team for their hard work and efforts this year.

“The team have provided great customer service and we are looking forward to selling more homes over the next financial year.”

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Our Feedback and Resolution Team achieve the ISO10002 accreditation

Our Feedback and Resolution Team has achieved the ISO10002 complaints handling quality standard.

We have been externally evaluated by an independent quality assessor against the standard, which specialises in customer satisfaction and complaints handling.

The assessors spent two days with us checking desktop evidence, talking to colleagues and looking at our tools and case sampling.

Achieving the standard provides confirmation that our processes for complaint handling are robust and meet the quality standard

Our Customer Services Manager for Operations Claire Harper said: “We are thrilled to have achieved the ISO10002 standard which is recognised internationally.

“Congratulations to the Feedback and Resolution Team who have worked so hard to help us achieve the standard. The team have been conducting an in-depth review of complaints handling in the last year and improving our approach. Thank you also to all colleagues who have actively been involved in complaints.

“Everyone has a role to play in effective complaint handling directly or indirectly – if you are not responding to a complaint, you may be supporting someone who is. This is why it’s important we get things right first time, fix problems so they are not repeated, do what we say we will do and do things on time as it all makes a real difference.

“Well done once again to the team and thank you for your hard work.”

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