Posted on September 27th, 2022 by Elaine Davies
Live Work Better, our approach to how we work at Citizen, has won the Best Flexible Working Initiative award at the Chartered Institute of People Development (CIPD) People Management Awards!
The CIPD People Management Awards are the benchmark of excellence for the HR and People Development profession.
Live Work Better was announced as the winner at a ceremony in London last Thursday.
Our Interim Head of HR Nicky Hulse said: “I’m absolutely thrilled that we have won this award and Live Work Better has been recognised at such a prestigious ceremony.
“Live Work Better was launched in June last year and I’m really proud of everything we have achieved in the last 18 months. I’d especially like to thank our Live Work Better Steerco who have been committed to driving this project forward and making it such a huge success.”
Chief Financial Officer and Live Work Better Project Sponsor Gary Booth said: “I’m absolutely delighted Live Work Better has won at the CIPD People Management Awards.
“We have always made it clear that we want everyone at Citizen to have the best balance they can between their work and their personal life, within the scope of their role, because we know this benefits both our customers and colleagues.
“It’s great Live Work Better is delivering on this and having a positive impact on colleagues across our organisation.
“Well done and congratulations to everyone involved!”
You can find out more about the CIPD People Management Awards here.
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Posted on September 26th, 2022 by Elaine Davies
We are looking for a Director of Customer Experience.
This exciting role is part of our Senior Leadership Team (SLT) and will be responsible for the Customer Services Directorate.
Our Chief Operating Officer Madeleine Nelson said: “This is a rare opportunity to join our Senior Leadership Team.
“The successful candidate will play a vital role in leading our customer service and engagement teams. We’re looking for someone to develop our customer service transformation and embed customer engagement to really turn up the volume and tune into our customer voice.
“They will also be a visionary and inspiring leader and will take our customer experience offer to the next level.
“We’re looking forward to seeing who applies.”
The deadline for applications is Monday 31 October and interviews will take place on Thursday 10 November.
Find out more in our recruitment pack and visit our jobs page on our website.
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Posted on September 14th, 2022 by Elaine Davies
Monday 19 September, the day of Queen Elizabeth II’s funeral, has been made a Bank Holiday.
Out of respect for Her Majesty, our Customer Service Centre will be closed. However, if you need to report an emergency repair then please call us on 0300 790 6555.
Our dedicated and secure portal, My Account, will still be available for you to report a repair, pay rent and access a range of services.
Our Customer Service Centre will be open as normal from Tuesday 20 September.
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Posted on September 13th, 2022 by Elaine Davies
Work is well underway on the fifth phase of Spirit Quarters and its new show home and sales centre has officially opened.
Spirit Quarters is a hugely successful, multi-award-winning regeneration project in Coventry which we are working on with Keepmoat Homes.
Lord Mayor of Coventry, Cllr Maton, was invited to a ribbon cutting ceremony along with Citizen colleagues to celebrate the opening of the development’s brand-new sales centre and show home.
Our Director of Regeneration Kevin Roach said: “This phase of the Spirit Quarters regeneration programme will hit the milestone of 1,000 new homes being built and will continue the remarkable transformation of the area.
“All of this couldn’t have been achieved without the continued support of the local community and our partners; Keepmoat Homes, Moat House Community Trust and Coventry City Council.”
The latest phase in the new Spirit Quarters development based on Milverton Road, Coventry, will feature 96 two, three and four-bedroom homes, of which 20 will be created as affordable housing.
Lord Mayor of Coventry and Henley Ward Councillor Cllr Maton said: “It was a pleasure to attend the launch ceremony in the latest phase of development, celebrating the launch of its new show home and sales centre. The new Spirit Quarters housing really enhances the local community and is a great asset to Coventry, and we look forward to welcoming the new residents to the area.”
So far, the completion of phases one to four has delivered 979 new homes, 275 of which were allocated for affordable housing in partnership with us.
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Posted on September 9th, 2022 by Elaine Davies
All of us at Citizen are deeply saddened to hear of the passing of Queen Elizabeth II.
She was an inspiration for seven decades and we join our Citizen customers and staff along with the people of the UK and Commonwealth in mourning her passing.
We send our deepest condolences to the Royal Family.
Thank you Your Majesty, may you rest in peace.
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